CAR HIRE FIRM IN SPOTLIGHT OVER UNREFUNDED DEPOSITS
9 Dec 2011 Last updated at 19:03 ET
By Bob Howard Reporter, Money Box
What can you do if a automobile hire firm does not return your deposit, even if you have returned their automobile as they requested?
Radio 4′s Money Box programme has been contacted by two listeners who found themselves in this on all sides with the same company.
Karishma, a newly competent attorney from London, was being visited by her relatives from India this summer so the family looked online to find the cheapest automobile hire understanding for their stay.
They found what they suspicion was a good allude to on a website, car-hire-uk.com, a firm based in St Leonards on Sea in East Sussex.
Continue celebration of the mass the categorical story
“Start Quote
We returned the automobile behind in the same figure and refilled the fuel, they haven’t returned the £900 behind to us”
End Quote Karishma car-hire-uk.com customer
The firm asked for a £900 deposit, which the family paid, awaiting it would be returned as shortly as they returned the automobile and it was checked over, though that did not happen, as Karishma told Money Box: “Although we returned the automobile behind in the same figure and refilled the fuel, they haven’t returned the £900 behind to us and right away it’s December.”
Broken promises
Karishma says she has been in consistent information exchnage with the organisation though after 6 months nothing of the promises of remuneration materialized.
Tracey from Kent also contacted Money Box after she had a identical knowledge with the same organisation in October. She pronounced she had no thought a large deposition was compulsory until the automobile arrived: “The automobile was forsaken off to my partner and unbeknownst to me or him when we done the engagement online, he was asked for a £600 additional remuneration in box anything happened to the car.”
Continue celebration of the mass the categorical story
“Start Quote
I’m really indignant and really frustrated”
End Quote Tracey car-hire-uk.com customer
But identical to Karishma, Tracey says she finished up creation many phone calls to ask the return of the deposit, without success: “I’m really indignant and really undone at the length of time and highlight concerned in perplexing to replenish this money.”
Money Box has seen three consumer forums with many other identical complaints from people opposite the world who contend that their deposits to the organisation also have not been repaid.
Bromley Trading Standards arguable they had received a number of complaints about the company which they were investigating.
Continue celebration of the mass the categorical story
“Start Quote
It’s a tiny commission who do not get their full deposition back”
End Quote Maurice Goodwin Director, car-hire-uk.com
Money Box lifted Karishma’s and Tracey’s cases with the organisation and both deposits have right away been repaid.
Terms & conditions
Maurice Goodwin, a executive of car-hire-uk.com, pronounced he believed business were wakeful of the firm’s deposition complement before they picked up the car: “It’s in the conditions and conditions, patently they’re wakeful of it prior to they book.”
He pronounced many business were really happy with his firm’s service: “It’s a tiny commission who do not get their full deposition back. Obviously we usually concede for what damage they means and which charges they incur.”
Rochelle Turner, Head of Research at Which? Travel, pronounced business should do a little investigate prior to they book online:
“You can go to patron forums and type into a single the large poke engines the company‘s name and find out what other people’s practice have been with that company.”
Continue celebration of the mass the categorical story
“Start Quote
It needs to be positively transparent transparent that this income will be taken from their accounts”
End Quote Rochelle Turner Head of Research at Which? Travel
Customer redress
She was vicious of firms which take deposits rsther than than only earmarking the sum:
“If they are starting to do this, it needs to be positively transparent transparent that this income will be taken from their accounts at the indicate of purchase.”
She pronounced if for any reason a deposition is not returned, business can interest to their bank to use possibly the Consumer Credit Act or to “charge-back” the sum:
“It is a crack of stipulate and that’s what Section 75 protects you for and also charge-back.”
BBC Radio 4′s Money Box is promote on Saturdays at 12:00 GMT and steady on Sundays at 21:00 GMT.
car – Yahoo! News Search Results
9 Dec 2011 Last updated at 19:03 ET
By Bob Howard Reporter, Money Box
What can you do if a automobile hire firm does not return your deposit, even if you have returned their automobile as they requested?
Radio 4′s Money Box programme has been contacted by two listeners who found themselves in this on all sides with the same company.
Karishma, a newly competent attorney from London, was being visited by her relatives from India this summer so the family looked online to find the cheapest automobile hire understanding for their stay.
They found what they suspicion was a good allude to on a website, car-hire-uk.com, a firm based in St Leonards on Sea in East Sussex.
Continue celebration of the mass the categorical story
“Start Quote
We returned the automobile behind in the same figure and refilled the fuel, they haven’t returned the £900 behind to us”
End Quote Karishma car-hire-uk.com customer
The firm asked for a £900 deposit, which the family paid, awaiting it would be returned as shortly as they returned the automobile and it was checked over, though that did not happen, as Karishma told Money Box: “Although we returned the automobile behind in the same figure and refilled the fuel, they haven’t returned the £900 behind to us and right away it’s December.”
Broken promises
Karishma says she has been in consistent information exchnage with the organisation though after 6 months nothing of the promises of remuneration materialized.
Tracey from Kent also contacted Money Box after she had a identical knowledge with the same organisation in October. She pronounced she had no thought a large deposition was compulsory until the automobile arrived: “The automobile was forsaken off to my partner and unbeknownst to me or him when we done the engagement online, he was asked for a £600 additional remuneration in box anything happened to the car.”
Continue celebration of the mass the categorical story
“Start Quote
I’m really indignant and really frustrated”
End Quote Tracey car-hire-uk.com customer
But identical to Karishma, Tracey says she finished up creation many phone calls to ask the return of the deposit, without success: “I’m really indignant and really undone at the length of time and highlight concerned in perplexing to replenish this money.”
Money Box has seen three consumer forums with many other identical complaints from people opposite the world who contend that their deposits to the organisation also have not been repaid.
Bromley Trading Standards arguable they had received a number of complaints about the company which they were investigating.
Continue celebration of the mass the categorical story
“Start Quote
It’s a tiny commission who do not get their full deposition back”
End Quote Maurice Goodwin Director, car-hire-uk.com
Money Box lifted Karishma’s and Tracey’s cases with the organisation and both deposits have right away been repaid.
Terms & conditions
Maurice Goodwin, a executive of car-hire-uk.com, pronounced he believed business were wakeful of the firm’s deposition complement before they picked up the car: “It’s in the conditions and conditions, patently they’re wakeful of it prior to they book.”
He pronounced many business were really happy with his firm’s service: “It’s a tiny commission who do not get their full deposition back. Obviously we usually concede for what damage they means and which charges they incur.”
Rochelle Turner, Head of Research at Which? Travel, pronounced business should do a little investigate prior to they book online:
“You can go to patron forums and type into a single the large poke engines the company‘s name and find out what other people’s practice have been with that company.”
Continue celebration of the mass the categorical story
“Start Quote
It needs to be positively transparent transparent that this income will be taken from their accounts”
End Quote Rochelle Turner Head of Research at Which? Travel
Customer redress
She was vicious of firms which take deposits rsther than than only earmarking the sum:
“If they are starting to do this, it needs to be positively transparent transparent that this income will be taken from their accounts at the indicate of purchase.”
She pronounced if for any reason a deposition is not returned, business can interest to their bank to use possibly the Consumer Credit Act or to “charge-back” the sum:
“It is a crack of stipulate and that’s what Section 75 protects you for and also charge-back.”
BBC Radio 4′s Money Box is promote on Saturdays at 12:00 GMT and steady on Sundays at 21:00 GMT.
car – Yahoo! News Search Results